FOR SALESPEOPLE AND CUSTOMER SERVICE

• NOTICES (NEW FEATURE): Presenters can create notices to communicate sales policies / priorities, refund policies, etc. to any sales group via a prominent banner on Ticketingbox as well as through email.  Watch Video
• CUSTOMER SERVICE REQUEST (NEW FEATURE): Orders within Ticketingbox now have a built-in mechanism to open and track customer requests. Customers can also request assistance using the My Order Options page to donate, refund or communicate any special request. A full history of all requests and the actions taken on those requests is recorded in a central history list, which is available on the Order Summary page for each order. Watch Video
• REFUND TO GIFT CARD (NEW FEATURE): During order cancellation, in addition to refund by cash, check, or credit card, refund via gift card can be selected so that the customer can receive a gift card, which can be used for future Shen Yun performances.
• TICKET EXCHANGE EVENT DROPDOWN (BUG FIX): Select another event drop down now correctly shows up during ticket exchange for cases where the customer wants to exchange tickets to a different event. 
• SELL TICKETS FOR EVENT LINK (BUG FIX): Fixed an issue where events that are not part of a call center were wrongly displayed on the Sell Tickets page.

FOR TICKET BUYERS

• BEST AVAILABLE MESSAGING (IMPROVEMENT): Improve best available messaging to further highlight how the system can select the best seats for a Shen Yun performance.

FOR EVENT MANAGEMENT

• COLLECT ON DELIVERY (IMPROVEMENT): Allow completed Collect on Delivery orders to be switched to another delivery type to handle patrons who lost their tickets.
• JAPAN SHIPPING LABEL (IMPROVEMENT): A series of alignment updates for Japanese shipping label PDF