-
TAKE OVER CARTS (NEW FEATURE): Sales and support staff with the security access to perform exchanges may now take over a customer's cart and place the order for them. Learn more about this new feature by watching this short video.
-
ISSUE COMP GIFT CARDS (NEW FEATURE): Sales staff with a new security privilege may issue complimentary gift cards to customers.
-
REPORT INTERFACE ENHANCEMENTS (IMPROVEMENT): Users now have the ability to show or hide columns as well as change the sequence of columns in all reports. The user's changes will be remembered by the system.
-
IMPROVED PERCENT SOLD BY PRICE REPORT (IMPROVEMENT): The Percent Sold by Price report, which is also displayed as the "Available Tickets: All Shows" view in the seating chart's grey bar, has been made more legible and clear to understand.
-
AUTO-GENERATE CSR FOR PENDING REFUNDS (IMPROVEMENT): As a new option in the system, presenters can choose to auto-generate a Customer Service Request (CSR) any time a refund to cash or check is performed. This allows users to use CSRs to manage the queue of fulfilling cash or check refunds.
-
MANAGE GIFT CARD PAGE ENHANCEMENTS (IMPROVEMENT): There are now columns and filters to better determine the type of gift card and be able to identify cards with remaining balance.
-
FIXED COPY FROM GREY BAR ISSUE (FIX): There was a problem preventing users from copying content from the grey bar. This is now fixed.
-
NEW REPORT: SALES BY GROUP (NEW FEATURE): Displays sales statistics and attributes for each sales group defined in the system.
-
NEW REPORT: SALES BY DATE AND PAYMENT (NEW FEATURE): Displays sales numbers over time for each event.
-
NEW REPORT: SURVEY PERFORMANCE (NEW FEATURE): Displays summary statistics and attributes for each survey defined in the system to better understand how patrons are responding to the survey(s).
-
ALL-NEW POST SHOW SURVEY (NEW FEATURE): The post-show survey has been completely redesigned to provide a better experience for customers, and more customization options for presenters.
