FOR TICKET BUYERS

• EXPLORE THEATER (NEW FEATURE): On desktop, users may now view photos inside the theater to get a better sense for where to sit. Users can upload and configure any quantity of photos for customers to see during the ticket buying process.

• MOBILE DATA ENTRY (IMPROVEMENT): Improved data entry on small phones by auto-scrolling between fields.

• EMAIL ADDRESS VALIDATION (IMPROVEMENT): A new mechanism validate the email address typed in by customers to alert them of possible typos.

• PAYMENT INFO IN ORDER CONFIRM EMAIL (IMPROVEMENT): Added payment information to the order confirmation email (which matches the payment information displayed in the Order Summary page customers see immediately after making a purchase). 

• TYPE-AHEAD ADDRESS SUGGESTIONS (IMPROVEMENT): To make address data entry easier, a new mechanism will suggest to customers addresses to select from as soon as they start typing their address in the address fields.

FOR SALESPEOPLE

• KEEP CUSTOMER INFO (IMPROVEMENT): When sales people go back from the payment page to change/add tickets, upon returning to the payment page, any customer information (except credit card) that was previously entered will be kept.

FOR EVENT MANAGEMENT

• GIFT CARD REPORT (NEW FEATURE): A new report displaying all gift cards along with key customer and balance information is now available.

• NEW ORDER CHANGE REQUESTS REPORT (NEW FEATURE): A new series of reports to display pending requests from My Order Options page.

• CONTROL SALE PERMISSIONS BY USER TYPE (NEW FEATURE): A new series of settings allow users to control which user groups can sell tickets for each schedule. 

• SUPPORT PAY-GENT GATEWAY (JAPAN) (NEW FEATURE): Support the Paygent payment gateway.

• DATE RESTRICTIONS ON MY ORDER OPTIONS (IMPROVEMENT): Users now have the ability to set date limitations on which customers may use the My Order options page.

• GREY BAR CONTENT EDITOR IMPROVEMENTS (IMPROVEMENT): Added several improvements to the grey bar editor, so users may now control font family, font colors, background colors, etc.

• EDIT PERMISSION CHANGE FOR GREY BAR CONTENT (CHANGE): Editing grey bar content is now restricted to call center users. For event managers that want updates done to their grey bars, please contact your call center to make those changes.

FOR MARKETING

• OPEN, CLICK, BOUNCE TRACKING (IMPROVEMENT): The system now tracks open, click and bounce rates for all customer notifications.