UPDATES TO TICKETINGBOX

Over the last couple of weeks, we have made a few updates to Ticketingbox, the most recent of which is version 7.9. This email contains a list of new features/enhancements that are now available.

• OPTIONAL SECOND ABANDON CART EMAIL (IMPROVEMENT): The Ticketingbox system automatically sends out an abandon cart email to customers who abandoned tickets in their cart 1 day after they left the site. With this improvement, event managers can configure the system to send an additional abandon cart email 3 days after the customer left the site. This second abandon cart email provides a discount code to waive ticketing fees (which event managers must configure).
• ONE EMAIL SENT TO CSR NOTIFY LIST (IMPROVEMENT): Before this change, when a Customer Service Request (CSR) had more than one email address in the notify list, separate emails about the CSR were sent to each email. With version 7.9, a single email will be sent to all email addresses in the notify list so that email conversations can occur on a single email thread.
• MY ORDER OPTIONS (IMPROVEMENT): When users visit the My Order Options page, they now have the ability to: (a) click through to the event city page; (b) request to resend their e-tickets; (c) see more details about ticket delivery; (d) change their tickets to Hold at Theater (an option controlled by the event manager).
• IMPROVED NOTICE LOOK AND BEHAVIOR (IMPROVEMENT): Several improvements were done to make the notice banners along the top more readable and friendly to work with. 
• ADDED COLUMNS TO ORDER ANALYSIS REPORT (IMPROVEMENT): Added additional columns to display digital platform sources for orders. 
• NEW DIGITAL CAMPAIGN PERFORMANCE REPORT (IMPROVEMENT): A new report that shows both daily and cumulative costs, tickets sold, and ROI figures for digital platforms, all for a given time window. 
• FIXED PAYMENT/REFUND ISSUES DURING EXCHANGE (FIXED): in special cases, issues arose with (a) duplicate payment entries during upgrades, (b) exchanges that involved gift cards and an additional payment method, (c) downgrades when refund entry is not filled out, (d) and comp orders exchanged to a regular order. All of these issues are now resolved.
• FIXED CALL CENTER PHONE NUMBER (FIXED): in some cases, the Ticketingbox Call Center phone number was not displayed properly on physical tickets or the footer of abandon cart emails. This has been fixed.
• FIXED "AS OF" DATE FOR DIGITAL REPORTS (FIXED): the "Data as of" date on digital reports was inaccurate. This has been fixed.
• COUNTRY DISPLAYED ON RECEIPTS (FIXED): we now include country for the billing address display on receipts.