If you do not have the last name or number of your order, enter the email address or phone number used when placing the order and we will resend the order details to you. If you are not able to find your order, but purchased your ticket from shenyun.com, please call 1-877-663-7469. If you purchased your ticket through another vendor, please contact that vendor for assistance.
How long is the performance?
About two hours plus intermission.
When should I arrive?
Performances start right on time. Please plan ahead to arrive well in advance in case of traffic or other unexpected delays. The performance is one whole experience—you won’t want to miss any part of it.
What should I wear?
Patrons should wear evening or business attire to the event. It can be a tuxedo or evening gown, or a suit or jacket and tie. We recommend wearing something that allows you to look and feel your best. You are in for a special treat, so why not dress for the occasion? Who knows, you might even decide to snap a photo in front of the Shen Yun step-and-repeat wall in the theater lobby and post it on Facebook or Instagram, so you’ll want to make sure it’s a good one.
When should I applaud?
After you’ve successfully purchased your tickets, of course! As for during the performance, applauding at the end of each piece and after the emcees finish their introductions is customary. Of course, if there’s a certain aspect of the performance that particularly moves or delights you, feel free to applaud mid-piece.
Is the performance suitable for children?
Families are a big part of our audience, and each year children enjoy the performance, with favorite pieces being the Monkey King or the mischievous little monks. But please do think of your fellow patrons; consider whether your child can sit through the entire performance without disturbing others. In that vein, most venues will not permit entry to children under four, while other theaters and local presenters will require that a child must be at least five or six years old to attend. You can find this information by selecting your city, and then looking on the right-hand side, under “Show Info.”
May I use a camera or recording device?
Sorry, no. “How about smartphones?” Still no. “And what about…” Nope. Photography and recording of any kind are strictly prohibited. Even without a flash, photography and recording disrupts our performers—the dancers can see it! It also interferes with other audience members trying to enjoy the performance. And it’s a violation of copyright laws. Theater staff and security personnel take this very seriously.
What is your scalper policy?
Scalping is a common problem in the world of event ticketing nowadays. Some individuals buy tickets directly from the source and then resell them, usually online, for upwards of double the original price! Please be aware that tickets sold through third-party websites or entities might NOT be honored come showtime. Moreover, if such tickets are resold above face value, the resellers may have their tickets cancelled without notice and be unable to purchase future tickets.
Where can I find Shen Yun merchandise?
You can find Shen Yun merchandise in most theater lobbies during intermission as well as before and after the performance. You can also shop online at shenyuncollections.com.
Source: https://www.shenyun.org/FAQ