Shen Yun SFFBSA Flexible Credit FAQ

San Francisco Falun Buddha Study Association offers Flexible Credit (SFFBSA-FC) for Shen Yun Performing Arts shows in the following states and cities: California (San Francisco, San Jose, Berkeley, Fresno, Sacramento, Modesto, Folsom), Colorado (Colorado Springs, Denver), Idaho (Boise, Idaho Falls), Montana (Billings), South Dakota (Sioux Falls), Utah (Salt Lake City), Washington (Seattle, Spokane), and Wyoming (Cheyenne).

How will I receive my Flexible Credit?

You will receive the Flexible Credit via email. The default email address is the one you used to purchase Shen Yun tickets.

Where can I locate my Flexible Credit?

It is in the email from the Presenter. Please keep softcopy or hardcopy of the email.

What if I lost my Flexible Credit?

Please call our customer service hotline.

By Phone:
888-633-6999 

By Email:
info.sf@ticketingorder.com

Can I redeem my Flexible Credit for more than one event?

Flexible Credits can be used for any number of events as long as you have a balance in the San Francisco Store. The qualified events are Shen Yun Performing Arts shows in the following states/cities: California (San Francisco, San Jose, Berkeley, Fresno, Sacramento, Modesto), Colorado (Colorado Springs, Denver), Idaho (Boise, Idaho Falls), Utah (Salt Lake City), Washington (Seattle, Spokane), Wyoming (Cheyenne), Iowa (Davenport, Cedar Rapids) and Kansas (Wichita).

How do I redeem my Flexible Credit during checkout?

During check out, enter the Flexible Credit code in the Add Promo Codes / Gift Cards field. Remember to click the “Apply” button.

When does my Flexible Credit expire?

Your Flexible Credit is valid for two years from date of issuance.

Can I still get a refund once I've received a Flexible Credit?

No refund will be issued after you received a Flexible Credit.

What if my Flexible Credit doesn't work?

Please call our customer service hotline.

By Phone:
888-633-6999 

By Email:
info.sf@ticketingorder.com

Last updated: November 23, 2023